About Carter
Hi, my name is Carter D'Arcy and I'm a BMW Service Advisor at Serra Auto Campus! I began my journey in the auto industry in August 2019 and have been constantly learning about cars ever since. I grew up in Livonia, MI, graduated from Stevenson High School, and am a big Detroit Red Wings fan (go Datsyuk!). I've traveled to Canada and 14 states, with Florida and Texas being my favorites. In my free time, I enjoy spending time with friends and family, as well as playing hockey, basketball, and video games. I also do some pretty good impersonations and speak a little French! I'm very passionate about connecting with people—both my colleagues and our customers!—and I'm always looking to build strong relationships.
Customer rating
4.8 / 5 based on 216 ratings (144 written reviews)
Recent reviews
I had a first class experience and was treated like a valued customer.
— Michael K. ,
Not good
— Dwayne M. ,
He was pleasant and kind, but as knowledgeable as I would have hoped. I brought my car in for a simple oil change but when I pulled away and saw that the yellow light was still on, I came back in and asked him to have the technician turn off the yellow light. He told me that the light could not be turned off until they hooked it back up to the diagnostic machine, and I would need to spend another hundred and some dollars or more to have that done. He also said the yellow light was not necessarily indicative of the oil change when I know full well it only came on when the message on my screen told me it was time for an oil change. It was also going to be another hour or more after I had just waited an hour and 45 minutes for the oil change. I YouTubed it and turned it off myself. For $156 to change the oil, I would expect the technician to also turn off the notification icon. Again, pleasant guy, kind and polite, but maybe dig a little deeper to be more accommodating?
— Stephanie L. ,
Great experience for my first time visiting, keep up the great work !
— Alan S. ,
I really appreciate Carter. He is very professional and knowledgeable. Carter keeps me informed throughout the process when my car is being serviced. Carter is the best Service Manager that you have had to date.
— Rhonda G. ,
Carter kept me informed. He was pleasant and polite.
— Jacqueline J. ,
Always assures the best experience.
— Jeffrey J. ,
Spectacular as usual. Communicative, friendly, and efficient.
— David S. ,
Very helpful, as always
— Jeremy B. ,
Everything was done perfectly.
— Frederick B. ,