About Chase
As a Service Advisor hailing from Dimondale, I'm proud to serve the greater Lansing area at Serra Auto Campus. With a diploma from Lansing Community College and a deep-seated passion for motorsports, I've dedicated my career to helping people connect with their vehicles. My character is defined by my unwavering commitment to making everyone feel welcome and valued. I strive to help others better understand cars, answering questions thoroughly and ensuring you leave our dealership with a full grasp of your vehicle's capabilities. From the age of 8, automobiles have held a profound fascination for me. My thirst for knowledge and the thrill of understanding how cars operate and how to restore them has never waned. I take pride in taking the time to explain every aspect of your vehicle, empowering you with the confidence to navigate the complexities of their machines. Outside of the automotive realm, I indulge in the joys of golfing and racing cars. These activities provide me with a welcome escape while keeping my competitive spirit alive.
Customer rating
4.8 / 5 based on 362 ratings (240 written reviews)
Recent reviews
Chase was fine but the service department cannot be trusted regarding what actually needs to be done on your vehicle. Also purchased a used vehicle that needed $7300 worth of repairs according to their own service department. Terrible experience
— Kelly H. ,
Another great experience with Chase. We have several BMWs and Chase handles all our service on all of our vehicles - he does a fantastic job! The rest of the team is great too!
— Douglas M. ,
Chase was very thorough and kept me informed at each step of the service process.
— Ronald C. ,
Chase delivers exceptional customer service time and time again. Upon visiting other BMW service centers in Michigan my experience was less than desirable. Chase has changed that narrative by exceeding my expectations! I will only use BMW of Okemos for service on my vehicle moving forward. As long as Chase is leading the service department I will continue to remain a loyal customer.
— Jessica M. ,
Chase was very helpful, informative, and patient. The process was very smooth and he made sure to update me every day on my vehicle. Would definitely recommend Chase for anyone who wants to get their car serviced at BMW
— Joseph S. ,
He actually dealt with my son and grandson. Reports are that all went well with Chase as usual.❤️
— Judith C. ,
Excellent communication and quality service.
— John S. ,
Excellent! Chase is always courteous, keeps me informed and ready for my arrival.
— Jesse F. ,
Great!!
— Ken J. ,
Chase was friendly and professional
— John W. ,