About Chase
As a Service Advisor hailing from Dimondale, I'm proud to serve the greater Lansing area at Serra Auto Campus. With a diploma from Lansing Community College and a deep-seated passion for motorsports, I've dedicated my career to helping people connect with their vehicles. My character is defined by my unwavering commitment to making everyone feel welcome and valued. I strive to help others better understand cars, answering questions thoroughly and ensuring you leave our dealership with a full grasp of your vehicle's capabilities. From the age of 8, automobiles have held a profound fascination for me. My thirst for knowledge and the thrill of understanding how cars operate and how to restore them has never waned. I take pride in taking the time to explain every aspect of your vehicle, empowering you with the confidence to navigate the complexities of their machines. Outside of the automotive realm, I indulge in the joys of golfing and racing cars. These activities provide me with a welcome escape while keeping my competitive spirit alive.
Customer rating
4.8 / 5 based on 263 ratings (173 written reviews)
Recent reviews
Outstanding. He is always professional and demonstrates concern about you as a customer.
— Jimmy P. ,
My daughter's X1 was throwing an idiot light. She took initiative and had AutoZone run a diagnostic that showed it to be the evap system. Made appointment with my mechanic, Redline and dropped car. They also diagnosed as evap system but told us to take to dealer to be covered under the extended warranty for this issue. They did NOT clear the code so you could see as well. Made appointment with you folks and dropped car off. Your technician found NO code, NOTHING at all and you said you cannot do the work without seeing the code to diagnose. Charged me 1/2 the time and $ to diagnose NOTHING, (not good PR in my opinion). WHEN it through a code again, as I new it would, we brought it back to you again. You were able to diagnose and fix it under the extended warranty for it. However, when I inquired about getting the $ I paid the first time back, I received a very quick nope. It solidified my NOT bringing any of my 3 BMW's here for service on the regular. I would have thought a BMW dealer to be more customer satisfaction oriented, I was disappointed. Also, because I do NOT plan on servicing my cars there PLEASE REMOVE ME from ALL of your emailings.
— Mark E. ,
Chase was very good on keeping me up to date on my 328's status in your service department.
— Craig S. ,
Great experience, quick service!
— Karen N. ,
excelle nt
— Ramesh A. ,
Good. Was a difficult situation and eventually was resolved.
— Leonard C. ,
Great service as always!
— David F. ,
Always great communication from Chase!
— Andrea B. ,
Good job.
— Roderick C. ,
It was prompt and very helpful. Thank you very much.
— Bruce L. ,