About Cooper
I have spent the last five years working in the automotive industry and am proud to serve as a Service Advisor at Serra Auto Campus. Based in Grand Ledge, I focus on making the vehicle maintenance process as smooth and simple as possible for every guest. I believe that honesty and clear communication are essential in this role. I strive to ensure that every person who walks through our doors receives the same level of care and transparency. My goal is to take the stress out of service visits by keeping things straightforward and professional. Outside of the shop, I spend as much time as I can outdoors. I am an avid backpacker and enjoy fishing whenever I get the chance. I am always happy to talk shop, whether the topic is motorsports or the best spots to cast a line.
Customer rating
4.9 / 5 based on 9 ratings (7 written reviews)
Recent reviews
My experience was very positive. I was kept abreast of the time frame for the work being done. It was a good experience all round.
— Deborah S. ,
Very good
— Patricia B. ,
I had an excellent experience with the Cooper - BMW customer service lead. He was professional, courteous, knowledgeable, and very attentive throughout the interaction.
— Lakshmamma Jaya M. ,
Everything was smooth
— William P. ,
Cooper was very helpful and efficient. He got my service taken care of quickly and also arranged a driver to pick me up and bring me back, which made the whole process very convenient. Great experience overall!
— Jiayang X. ,
Very good and helpful
— Michael H. ,
Good!
— Ann H. ,