# BMW of Okemos - Detailed Adviser Profiles > Organization: BMW of Okemos > Team Site: https://bmwofokemos.adviserly.com > Dealership Homepage: https://www.bmwofokemos.com/ Companion to [llms.txt](https://bmwofokemos.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Aaron Becht - Profile: [https://bmwofokemos.adviserly.com/aaron-becht/reviews](https://bmwofokemos.adviserly.com/aaron-becht/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (24 ratings, 18 reviews) - Lifetime vehicles sold: 98 - Recent vehicles sold: 10 - Sales specialties: 7 SERIES, I4, X3, X5, X7 I'm a Client Advisor with five years of experience, based in Lansing. I've got a good reputation and I enjoy the work. I'm a graduate of Lansing Community College and I'm a big fan of the Detroit Lions. I've traveled all over volunteering with Habitat for Humanity builds. People often describe me as easygoing and transparent. I find it pretty simple to make new friends and build relationships. I'm passionate about helping people, and you can usually find me out on the disc golf course when I'm not at work. Recent reviews: - 2026-09-23 | 5.0/5 | Richard A. — Aaron was extremely helpful in making sure I was fully satisfied. I had a request for something to be fixed before the purchase and he made sure it was fixed and fixed well. I also had a minor issue after the purchase and he followed up to make sure it was taken care of. Well done. - 2026-07-26 | 5.0/5 | Jason C. — Very good, very low pressure and informative. Aaron was great to work with. All this coming from two people who hate car shopping and do it very infrequently. We easily and quickly recommend working specifically with Aaron. - 2026-09-13 | 5.0/5 | Sandra M. — Great person to work with. Enjoyable. Professional knowledgeable and knew about all three different manufacturer’s vehicle. Would highly recommend Aaron to anyone looking for a vehicle! ### Colin Smith - Profile: [https://bmwofokemos.adviserly.com/colin-smith/reviews](https://bmwofokemos.adviserly.com/colin-smith/reviews) - Department: Sales (Sales) - Title: BMW Genius - Rating: 4.9 stars (40 ratings, 26 reviews) - Lifetime vehicles sold: 186 - Recent vehicles sold: 3 - Sales specialties: 911, CAYENNE, MACAN, X5, X7 - Call: 5178532600 Hello! I'm Colin Smith, a client advisor at Serra Auto Campus. I joined the team in June 2020, but my automotive career began in 2017. I have established a reputation for my expansive product knowledge. My vast knowledge and enthusiasm of the brand and my desire to share it is something customers genuinely appreciate. I am Porsche certified and always looking to learn more about the latest models and advancements. I love the brand's racing history and dedication to preserving sports cars. As a huge car guy, I'm always up for conversations about automobiles. Other topics I enjoy are video games and anything related to Star Wars. I like Motorsports, especially the World Rally Championship and GT3 racing. Photography is also a huge passion of mine. Please enjoy your time on the website and be sure to reach out with any questions, or stop by and ask for Colin Smith! Recent reviews: - 2025-12-27 | 5.0/5 | William K. — Colin made the entire process easy and stress-free. He's knowledgeable, straightforward, and genuinely a pleasure to work with. I've come back to him multiple times for a reason—highly recommend. - 2026-05-02 | 5.0/5 | Roger F. — Colin is verry knowledgeable about your products, did everything I asked of him, when I was laid up in the hospitol, got me the car I wanted, just a great salesman. - 2025-04-03 | 5.0/5 | David G. — Overall experience was very positive. Colin is very knowledgeable and provided information that helped make my car buying decision. ### Dameyon Moore - Profile: [https://bmwofokemos.adviserly.com/dameyon-moore/reviews](https://bmwofokemos.adviserly.com/dameyon-moore/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (32 ratings, 29 reviews) - Lifetime vehicles sold: 125 - Recent vehicles sold: 13 - Sales specialties: 5 SERIES, GRAND CHEROKEE, X1, X3, X5 I am proud to be beginning my career in the automotive sales industry with Serra Auto Campus, where I am focused on building a long-term future in this field. As someone new to the industry, I bring a fresh perspective, strong motivation, and a commitment to continuous growth. I am results-driven and dedicated to helping each client achieve their automotive goals, whether that means finding the perfect vehicle or creating a smooth, stress-free buying experience. I take pride in centering my approach around client satisfaction, ensuring every interaction is positive, transparent, and tailored to individual needs. My goal is to build lasting relationships and deliver an experience that keeps clients confident and excited about their purchase. Recent reviews: - 2026-08-15 | 5.0/5 | Anthony R. — Dameyon was very professional and kind he put in the work to earn my business. I would recommend him to anyone looking for a new car. - 2026-09-24 | 5.0/5 | Kenneth G. — Exceptional customer service !! Pleasant, friendly , professional, knowledgeable. Helpful ! - 2026-08-25 | 5.0/5 | Tracy F. — Wonderful! We appreciate the customer support and will definitely be back! Thank you! ### Jackson Harris - Profile: [https://bmwofokemos.adviserly.com/jackson-harris/reviews](https://bmwofokemos.adviserly.com/jackson-harris/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (3 ratings, 2 reviews) - Lifetime vehicles sold: 29 - Recent vehicles sold: 8 - Sales specialties: EDGE, RAV4, TRAVERSE, TX, X3 I am a Client Advisor at Serra Auto Campus from Tampa, Florida. Currently, I am balancing my professional responsibilities with my studies at Michigan State University. In my work, I prioritize clear communication, organization, and a disciplined approach to helping clients find the right solutions. I value consistency and take pride in managing my responsibilities effectively. Outside of the office, I enjoy creative outlets like drawing and playing music. I have played the trumpet for years and am currently learning to play the guitar. Recent reviews: - 2026-09-21 | 5.0/5 | Kevin K. — Mr. Harris was wonderful to work with when we purchased our son his first car. We made lots of travels from out of town on a few different occasions to make this deal official. Nothing but good vibes and complete honesty from Jackson. We would love to purchase another in the future if it works out. - 2026-09-17 | 5.0/5 | Stephen C. — Jackson was very responsive and helped with all aspects of the vehicle purchase to make buying day go smoothly. I would purchase another vehicle from him. ### Jake Walker - Profile: [https://bmwofokemos.adviserly.com/jake-walker/reviews](https://bmwofokemos.adviserly.com/jake-walker/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (401 ratings, 275 reviews) - Lifetime vehicles sold: 963 - Recent vehicles sold: 13 - Sales specialties: 718 BOXSTER, 718 CAYMAN, 911, CAYENNE, MACAN Hello, everyone! Welcome to Serra Auto Campus! Since 2014, I have worked hard to build a great reputation amongst my customers and my colleagues. I am known for being trustworthy, honest, and easy to work with. I treat people with respect and give them my complete attention whenever they sit in my office. I am proud of my ability to speak openly and honestly with my customers, keeping those conversations confident. Guests can depend on me to be organized, informative, and easy-going. My certifications include BMW and Mercedes Benz. I genuinely enjoy assisting people with purchasing the vehicle of their dreams. In my spare time, I like traveling, golfing, and living a healthy lifestyle – I go to the gym at least four to five days each week. Spending time with my special lady is always the highlight of my days. You can also catch me cooking new and old recipes when time permits! Recent reviews: - 2026-08-29 | 5.0/5 | Jiayu Z. — Jake was a pleasure to work with throughout my 911 journey. I first started looking for a 911 a few years ago, and Jake helped me with several allocations even though the timing was never quite right. He stayed patient, helpful, and never pushy. Recently, I finally found the right 911, and I really enjoyed the entire process with Jake. I truly appreciate his professionalism, responsiveness, and support over the years. Highly recommended. - 2026-09-05 | 5.0/5 | Yao L. — Mr. Walker is patient and always willing to take a pause and answer my question. I like the fact that he doesn't push or rush during my visit and willing to provide more options of different cars. When I ask for a few quotes on different vehicles he is also happy to do so. Overall communication is smooth, responsive, and pretty clear. I will recommend Mr. Walker to any new buyers. - 2026-08-05 | 5.0/5 | Silvy A. — Jake helped find my wife the perfect Mercedes. He and his team were great to deal with and very reasonable. We drove over an hour to go there and well worth it. They are the dealership in Michigan to go to if you want a Mercedes, BMW, Porsche, or Lexus. Would highly recommend without hesitation! Thank you to Jake and all of the staff members! ### Jason Hilts - Profile: [https://bmwofokemos.adviserly.com/jason-hilts/reviews](https://bmwofokemos.adviserly.com/jason-hilts/reviews) - Department: Sales (Management) - Title: Used Car Manager ### Ke'arrah Pegues - Profile: [https://bmwofokemos.adviserly.com/kearrah-pegues/reviews](https://bmwofokemos.adviserly.com/kearrah-pegues/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.7 stars (59 ratings, 44 reviews) - Lifetime vehicles sold: 237 - Recent vehicles sold: 16 - Sales specialties: GLC, RX, X3, X5, X7 - Call: 517.853.2622 Hello! I’m a sales advisor here at Serrra Auto Campus, where we proudly represent four luxury automotive brands. I truly love what I do—there’s nothing better than starting each day knowing I’ll meet someone new and help them find the perfect vehicle to match their lifestyle. I’m dedicated, driven, and confident in my ability to deliver a seamless and satisfying car-buying experience. Whether you’re shopping for comfort, performance, or style, I’m here to guide you to the right fit. Outside of work, I enjoy playing soccer with my daughter and being her biggest fan at games and practices. Recent reviews: - 2026-07-01 | 5.0/5 | Nayana H. — Ke'arrah was fun to work with. We were stuck between X3 and Kwxus RX . She did not push us to anything, but she parked both vehicles side by side and gave us space to compare... She even offered me the ride from home once to pick my old car from service , which was absolutely very sweet of her.... I would recommend her 💯.. - 2026-09-02 | 5.0/5 | Robin E. — Great. Ke’arrah was always very upfront with us in regards to vehicle condition and pricing. Great communication via text during the entire process of searching for a vehicle. - 2026-06-17 | 5.0/5 | Ethan S. — Ke’Arrah was very knowledgeable and made the sales experience very easy. She always made to sure to get back to us in a timely manner whenever we had questions. ### Marshall Kambasha - Profile: [https://bmwofokemos.adviserly.com/marshall-kambasha/reviews](https://bmwofokemos.adviserly.com/marshall-kambasha/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (342 ratings, 245 reviews) - Lifetime vehicles sold: 959 - Recent vehicles sold: 13 - Sales specialties: E-CLASS, GLC, GLC300W4, GLE, GLE350W4 - Call: (517) 853-2637 Welcome to Serra Auto Campus! I’m a client advisor here at the dealership, and I love to meet new people. My colleagues and friends know me as an honest and win-big type of person. I am straightforward and do my best to make sure my customers are delighted with their purchase. I have worked in the auto industry for many years in sales, as a General Motors supplier, and as a dealership owner. Regardless of what position I am in, customers can depend on me for a transparent experience and useful advice. My goal is to help someone find the perfect vehicle to suit their lifestyle. Guests can rely on me to cater to their needs and to go that extra mile to get the job done right. In addition to excellent customer service skills, I have a bachelor’s degree in business administration. When I’m not working hard at the dealership, I enjoy spending my free time doing anything related to sports, particularly basketball, football, and soccer. I also love to workout, bowl, and travel, especially to the beach. Recent reviews: - 2026-08-31 | 5.0/5 | David P. — Absolutely amazing! I had the good fortune to start my Mercedes experience with Marshall who was friendly, knowledgeable, and helped me through every step of the process in the lease of our new GLE. He explained all of the options in terms of lease or purchase in a way that we could understand and make informed decisions. I could not possibly be happier than I am with the service and experience with Marshall and the team at Mercedes-Benz of Okemos. Just outstanding! - 2026-09-18 | 5.0/5 | Caleb H. — Pleasant experience doing business with Marshall. He was both friendly and patient with the car buying process. I would love to do business here again. Love the Traverse. -Caleb - 2026-09-23 | 5.0/5 | Alan B. — Marshall was pleasant and responsive. In the end, we put together a deal that was good for everyone. That’s the goal of every transaction. I’d be happy to work with him again. ### Ryan Ridderhoff - Profile: [https://bmwofokemos.adviserly.com/ryan-ridderhoff/reviews](https://bmwofokemos.adviserly.com/ryan-ridderhoff/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (22 ratings, 17 reviews) - Lifetime vehicles sold: 90 - Recent vehicles sold: 14 - Sales specialties: 5 SERIES, X1, X3, X5, X7 Recent reviews: - 2026-07-15 | 5.0/5 | Matthew M. — I recently leased a BMW X5 xDrive40i from Serra BMW of Okemos, and I couldn't be happier with the experience. From the moment I walked in, the staff was welcoming and highly knowledgeable. My salesperson, Ryan, was incredible to work with. He took the time to go over all the leasing options, helped me find the exact X5 I wanted, and ensured there were no hidden surprises. The vehicl3 was flawless—they walked me through all the tech and features of the iDrive system before I drove off. Five-star service all around! - 2026-09-24 | 5.0/5 | Randy R. — During our interaction with Ryan it became very evident he was there to provide assistance in helping us, He is professional, friendly and responsive, Ryan listened. No push to show us other vehicles we should consider, His objective was to get us into the vehicle we were interested in to confirm its fit to our needs. First time in my life that I walked away from a car dealership and felt like I hadn't made a poor deal or had been sidetracked. he and Natalie Cross were very frank and helpful. - 2026-05-21 | 5.0/5 | Anastasiia T. — Ryan was fair and easy to work with, responded quickly, and made the whole process straightforward and stress-free. He was transparent throughout the deal, answered all questions clearly, and provided a no-pressure experience. I would definitely recommend him to anyone looking for a smooth car buying process. ### Carter Darcy - Profile: [https://bmwofokemos.adviserly.com/carter-darcy/reviews](https://bmwofokemos.adviserly.com/carter-darcy/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (211 ratings, 139 reviews) - Lifetime vehicles serviced: 2050 - Recent vehicles serviced: 125 - Call: (517) 853-2639 Hi, my name is Carter D'Arcy and I'm a BMW Service Advisor at Serra Auto Campus! I began my journey in the auto industry in August 2019 and have been constantly learning about cars ever since. I grew up in Livonia, MI, graduated from Stevenson High School, and am a big Detroit Red Wings fan (go Datsyuk!). I've traveled to Canada and 14 states, with Florida and Texas being my favorites. In my free time, I enjoy spending time with friends and family, as well as playing hockey, basketball, and video games. I also do some pretty good impersonations and speak a little French! I'm very passionate about connecting with people—both my colleagues and our customers!—and I'm always looking to build strong relationships. Recent reviews: - 2026-09-15 | 5.0/5 | Robert H. — Good. Visit was for a complimentary check of car vitals. I did also get an oil change after Carter said it is recommended to change it every year regardless of mileage driven. I wanted to sign up for the three oil changes in three years special, but Carter explained it did not apply to my car due to its age. He went over all the recommended services and informed me nothing was urgent and could be taken care of during next service. Carter was professional and made me feel welcome when arriving and while I waited. - 2026-09-14 | 5.0/5 | Roger F. — everything is always done sooner than I thought it would be, with the excellent work, that I expect everyone else gets, couldn't ask for anything more. Roger Fudge - 2026-09-06 | 5.0/5 | Timothy M. — It was great. Carter took care of all my questions and concerns. ### Chase Walkington - Profile: [https://bmwofokemos.adviserly.com/chase-walkington/reviews](https://bmwofokemos.adviserly.com/chase-walkington/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (362 ratings, 240 reviews) - Lifetime vehicles serviced: 4369 - Recent vehicles serviced: 189 - Call: (517) 853-2618 As a Service Advisor hailing from Dimondale, I'm proud to serve the greater Lansing area at Serra Auto Campus. With a diploma from Lansing Community College and a deep-seated passion for motorsports, I've dedicated my career to helping people connect with their vehicles. My character is defined by my unwavering commitment to making everyone feel welcome and valued. I strive to help others better understand cars, answering questions thoroughly and ensuring you leave our dealership with a full grasp of your vehicle's capabilities. From the age of 8, automobiles have held a profound fascination for me. My thirst for knowledge and the thrill of understanding how cars operate and how to restore them has never waned. I take pride in taking the time to explain every aspect of your vehicle, empowering you with the confidence to navigate the complexities of their machines. Outside of the automotive realm, I indulge in the joys of golfing and racing cars. These activities provide me with a welcome escape while keeping my competitive spirit alive. Recent reviews: - 2026-10-06 | 5.0/5 | Jessica M. — Chase delivers exceptional customer service time and time again. Upon visiting other BMW service centers in Michigan my experience was less than desirable. Chase has changed that narrative by exceeding my expectations! I will only use BMW of Okemos for service on my vehicle moving forward. As long as Chase is leading the service department I will continue to remain a loyal customer. - 2026-09-13 | 5.0/5 | Joseph S. — Chase was very helpful, informative, and patient. The process was very smooth and he made sure to update me every day on my vehicle. Would definitely recommend Chase for anyone who wants to get their car serviced at BMW - 2026-10-06 | 5.0/5 | Douglas M. — Another great experience with Chase. We have several BMWs and Chase handles all our service on all of our vehicles - he does a fantastic job! The rest of the team is great too! ### Cooper Crowe - Profile: [https://bmwofokemos.adviserly.com/cooper-crowe/reviews](https://bmwofokemos.adviserly.com/cooper-crowe/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (9 ratings, 7 reviews) - Lifetime vehicles serviced: 104 - Recent vehicles serviced: 60 - Call: 517.853.2604 I have spent the last five years working in the automotive industry and am proud to serve as a Service Advisor at Serra Auto Campus. Based in Grand Ledge, I focus on making the vehicle maintenance process as smooth and simple as possible for every guest. I believe that honesty and clear communication are essential in this role. I strive to ensure that every person who walks through our doors receives the same level of care and transparency. My goal is to take the stress out of service visits by keeping things straightforward and professional. Outside of the shop, I spend as much time as I can outdoors. I am an avid backpacker and enjoy fishing whenever I get the chance. I am always happy to talk shop, whether the topic is motorsports or the best spots to cast a line. Recent reviews: - 2026-09-21 | 5.0/5 | Jiayang X. — Cooper was very helpful and efficient. He got my service taken care of quickly and also arranged a driver to pick me up and bring me back, which made the whole process very convenient. Great experience overall! - 2026-10-03 | 5.0/5 | Lakshmamma Jaya M. — I had an excellent experience with the Cooper - BMW customer service lead. He was professional, courteous, knowledgeable, and very attentive throughout the interaction. - 2026-10-06 | 5.0/5 | Deborah S. — My experience was very positive. I was kept abreast of the time frame for the work being done. It was a good experience all round. ### Mandi Rutkowski - Profile: [https://bmwofokemos.adviserly.com/mandi-rutkowski/reviews](https://bmwofokemos.adviserly.com/mandi-rutkowski/reviews) - Department: Service (Guest Services) - Title: Guest Services Agent - Rating: 4.8 stars (244 ratings, 125 reviews) - Lifetime vehicles serviced: 1261 Hello, Welcome! My name is Mandi, and I am proud to join Serra Auto Campus - BMW of Okemos as a new Service Advisor. With over 25 years of customer service experience, including nearly a decade in the automotive industry, I am dedicated to providing exceptional service to every client. I am recognized for my positive energy, approachable demeanor, and commitment to transparency and integrity in all interactions. My goal is to exceed client expectations and foster long-lasting relationships through honest communication and outstanding automotive service. In my personal time, I enjoy gardening, camping, and participating in art and music festivals. Please feel free to reach out with any questions or to schedule your vehicle's next service appointment. I look forward to meeting you and am always here to assist! Recent reviews: - 2025-05-05 | 5.0/5 | Abraham K. — I recently brought my car in for a routine oil change and was thoroughly impressed by the exceptional customer service. Having visited this service center twice, I can confidently say their commitment to customer satisfaction is outstanding. During my latest visit, the team discovered that my vehicle required additional time for a software update. Without any prompting on my part, they proactively arranged a rental car for me to use over the weekend. This thoughtful gesture ensured that my daily routine remained uninterrupted, and I truly appreciated their initiative. Their professionalism, attention to detail, and dedication to going above and beyond have made me a loyal customer. I highly recommend their services to anyone seeking a reliable and customer-focused automotive service experience. - 2025-05-09 | 5.0/5 | Bill M. — Excellent attention to detail. Mindful of my waiting experience and offered a car when it was going to be extended. Friendly all the way through even explaining the details of the past history of service done to my car. - 2025-05-13 | 5.0/5 | Naomi M. — She is so kind and generous. She is trying to answer everything and work for me & my car. I truly appreciate her. At Okemos store, everyone was so nice, too. ### Abraham Azar - Profile: [https://bmwofokemos.adviserly.com/abraham-azar](https://bmwofokemos.adviserly.com/abraham-azar) - Department: Plus (Finance) - Title: Finance Manager I am a Finance Manager at Serra Auto Campus with a professional focus on streamlining financial operations and supporting business growth within the automotive industry. Based in Metro Detroit, I prioritize efficiency and clear communication in my daily work. I am a graduate of Central Michigan University, where I built the foundation for my career in finance. Outside of the office, I value travel and international experience. I recently spent time in Italy and have several additional trips planned for the near future, which helps me maintain a balanced perspective. I enjoy applying the same level of organization and diligence to my personal pursuits as I do to my professional responsibilities. ### Anthony Teets - Profile: [https://bmwofokemos.adviserly.com/anthony-teets](https://bmwofokemos.adviserly.com/anthony-teets) - Department: Plus (Management) - Title: Service Director - Lifetime vehicles serviced: 313 - Recent vehicles serviced: 2 - Call: (517) 853-2643 Welcome to the Serra Auto Campus! I have the pleasure of working with and leading a fantastic group of Service and Parts professionals! We aim to provide a great experience to all of our guests and ensure we meet all of your Luxury vehicle needs. I am proud to be able to serve the greater Lansing community, but we don't stop there -- we aim to be the leaders and your go-to for Luxury vehicle service or parts across the entire state of Michigan! Originally from Waterford, MI, I have lived in the Lansing area since 2011. I started in the automotive industry when I was just 16 years old, mainly to put gas in my car. What began as a part-time job has turned into my passion and a career. I attended the University of Northwestern Ohio for Automotive Technology and spent the beginning of my career as a Service Technician. Outside of work, I love to spend time with my wife, Jessica, and our son, Brodyn. I am a huge sports fan--specifically the Detroit Lions, the Detroit Tigers, and the Michigan Wolverines (though the last does not win me any popularity contests here in the East Lansing area). Thank you for visiting our website! I look forward to meeting you at our Luxury Campus here in Okemos! ### Chris Shade - Profile: [https://bmwofokemos.adviserly.com/chris-shade](https://bmwofokemos.adviserly.com/chris-shade) - Department: Plus (Management) - Title: Dealer Partner Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great experience with us. I’ve been in the automotive business for 25 years. I started my automotive career on the sales floor and grew personally and professionally from there !! Today, I am passionate about mentoring others to create high-performance teams. I take customer satisfaction very seriously and it is a part of our DNA here at the Auto Campus . The Serra Auto Campus is one of the most unique dealership sites in the country with BMW, MERCEDES BENZ, PORSCHE and LEXUS all placed together in one convenient location. Originally from Youngstown, Ohio, I graduated from Eisenhower High School and attended Michigan State University. "GO GREEN !!" I am married and have two children , one boy and one girl , who both attend Romeo High School. I personally enjoy collecting music and playing sports !! I am always in motion and doing something !! Thanks for visiting our website and we welcome you to visit our beautiful campus here in Okemos . I look forward to hopefully meeting you at some point as we assist you with ALL of your automotive needs. ### Jennifer Taber - Profile: [https://bmwofokemos.adviserly.com/jennifer-taber](https://bmwofokemos.adviserly.com/jennifer-taber) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2632 Hi, I'm a Business Development Center Agent at Serra Auto Campus in Lansing, MI. I've been here for two and a half years, and I'm known for going the extra mile for my customers – many ask for me by name. I'm a friendly, down-to-earth person who's passionate about providing excellent service. I have four daughters (three grown with families of their own, giving me six wonderful grandkids, plus my youngest whom I've adopted!), and we're a close-knit bunch. We love spending time at our cabin. When I'm not working or with my family, you can find me hunting for Petoskey stones. I've also been lucky enough to travel extensively, including two trips to Hawaii and most of the other states. I've received an Above and Beyond certificate for my customer service, and I believe in making sure every customer gets exactly what they need. I'm pretty easygoing – no drama, just good service with a sunny attitude. ### Jeremie Ferris - Profile: [https://bmwofokemos.adviserly.com/jeremie-ferris](https://bmwofokemos.adviserly.com/jeremie-ferris) - Department: Plus (Management) - Title: Parts Manager Hi, my name is Jeremie Ferris. I have been with Serra Auto Campus since October 2018. I am learning my way around these brands and would be happy to assist you in any way possible. You can depend on me to get you in-and-out with the right parts while providing great customer service! ### Jeremy Way - Profile: [https://bmwofokemos.adviserly.com/jeremy-way](https://bmwofokemos.adviserly.com/jeremy-way) - Department: Plus (Parts) - Title: Parts Advisor My name is Jeremy Way, and I have been with Serra Auto Campus since December of 2015. Before starting as a Shipping and Receiving Clerk, I previously worked in the Parts Department at Suburban Cadillac of Lansing and completed the four-year Automotive Program at Lansing Community College. I have been around cars all my life, as both of my parents have been in the automotive industry for many years. I would be happy to assist you with all of your parts needs, so please stop by the dealership today! ### Jonah Ratu - Profile: [https://bmwofokemos.adviserly.com/jonah-ratu](https://bmwofokemos.adviserly.com/jonah-ratu) - Department: Plus (Management) - Title: Service Manager - Lifetime vehicles serviced: 4686 - Recent vehicles serviced: 10 Hello! Jonah Ratu here, and I'd like to welcome you to Serra Auto Campus! I joined the team in May 2022. However, my service advisor career began in 2014 when I moved to south Florida to work at Mercedes Benz of Delray Beach. Throughout my time as an advisor, I've prided myself on taking care of people. I try to treat all clients as if they were my own parent, grandparent, or sibling, which helps establish long-term relationships for your ongoing vehicle needs. Outside work, I enjoy playing video games, ice hockey, snowboarding, and golfing. My favorite teams include the Detroit Red Wings, Tigers, and Lions. I look forward to working with you soon! ### Justin Sklar - Profile: [https://bmwofokemos.adviserly.com/justin-sklar](https://bmwofokemos.adviserly.com/justin-sklar) - Department: Plus (Finance) - Title: Finance Manager ### Kurt Morin - Profile: [https://bmwofokemos.adviserly.com/kurt-morin](https://bmwofokemos.adviserly.com/kurt-morin) - Department: Plus (Management) - Title: Sales Manager - Call: (517) 853-2640 I am excited about my leadership role at Serra Auto Campus! I have turned my lifelong passion for motor vehicles into an enthusiastic career I take pride in daily. My goal is to create a dealership environment of engaged and knowledgeable client advisors, delivering the best-or-nothing customer experience. When I am not in the office, you will find me with my family, making a vehicle in my driveway faster, enjoying the outdoors or in the kitchen. I enjoy a good challenge and making new friends! ### Kyler Smith - Profile: [https://bmwofokemos.adviserly.com/kyler-smith](https://bmwofokemos.adviserly.com/kyler-smith) - Department: Plus (Sales) - Title: Technology Specialist I am a Technology Specialist based in Charlotte, Michigan, currently working with the team at Serra Auto Campus. My professional approach is defined by being reliable, observant, and genuinely committed to helping others solve complex technical challenges. Outside of the office, my life is centered around the things I enjoy most. I have an awesome girlfriend who makes everything better, and I am a massive car enthusiast—if I’m not working on them, I’m probably researching the latest engineering trends. When I’m not spending time in the garage or with family, you can usually find me unwinding with video games or heading to the beach to play volleyball. I value staying active, keeping things low-key, and approaching every day with a balanced mindset. ### Lisa Biermann - Profile: [https://bmwofokemos.adviserly.com/lisa-biermann](https://bmwofokemos.adviserly.com/lisa-biermann) - Department: Plus (Parts) - Title: Parts Advisor - Call: 517.853.2616 I'm a Parts Advisor, and I've been with Serra Auto Campus here in Okemos for a while now. I grew up in Ann Arbor, I've been in the automotive business for 30 years. I went to Washtenaw Community College. I also had the opportunity to travel, spending time in Africa, England, Mexico, and France. Outside of work, I enjoy things like beading and crafting; it's a great way for me to unwind. I'm generally someone who's organized, detail-oriented, and I like figuring out how things work. I believe in being reliable, and I always try to be a helpful member of the team. ### Lizzie McCullem - Profile: [https://bmwofokemos.adviserly.com/lizzie-mccullem](https://bmwofokemos.adviserly.com/lizzie-mccullem) - Department: Plus (Guest Services) - Title: Guest Services Manager - Call: 517.853.2650 (517)853-2600 ### Lonn Owen - Profile: [https://bmwofokemos.adviserly.com/lonn-owen](https://bmwofokemos.adviserly.com/lonn-owen) - Department: Plus (Parts) - Title: Parts Advisor - Call: 517.853.2627 I'm a Parts Advisor with a decade of experience in the industry, originally from Sault Ste. Marie. My focus is on providing excellent service and ensuring accuracy with every order. I'm proficient with all the tasks in my role and understand how important it is to keep things moving efficiently. I enjoy problem-solving and making sure the customer has what they need. Currently working for Serra Auto Campus, I'm always looking for ways to improve and provide the best possible experience. ### Louie Richards - Profile: [https://bmwofokemos.adviserly.com/louie-richards](https://bmwofokemos.adviserly.com/louie-richards) - Department: Plus (Finance) - Title: Finance Manager - Call: 517.853.2606 I'm a Financial Services Manager with 29 years of experience. I've been fortunate to build a successful career I truly enjoy, combining a strong work ethic with a collaborative approach to leadership. My certifications include AFIP, Master Certified Finance Manager, and Master Certified Sales Manager. My education is as diverse as it is extensive, most of which I obtained outside of the confines of an academic curriculum. Married for 15 years with four children (ages 33, down to 16), I value loyalty, honesty, and transparency in all my dealings. My management style is consultative and I enjoy engaging with people from all backgrounds – I enjoy discussing anything and everything. Outside of work, I enjoy spending time with family, golf, bowling, boating and travelling.